Shipping policy

Delivery Policy

Effective Date: [02-18-2026]

At Swancia, we are committed to delivering your order safely and efficiently.  Please review our delivery policy below.

1. Order Processing Time

  • All orders are processed within 2–5 business days (Monday–Friday, excluding holidays).

  • Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.

  • Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping & Delivery Time

  • Estimated delivery time: 10–15 business days from the shipping date.

  • Delivery times may vary depending on:

    • Your location

    • Carrier delays

    • High-demand seasons

    • Customs processing (for international orders)

Please note that delivery times are estimates and not guaranteed.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your location and order size.

  • Any applicable taxes or customs duties are the responsibility of the customer (if required by your country).

4. International Shipping

Swancia ships to select international destinations.

  • International delivery may take longer due to customs clearance.

  • Customers are responsible for any import duties, taxes, or additional customs fees.

5. Tracking Your Order

Once your order has shipped, you will receive an email with tracking details.

If you do not receive tracking within 7 business days of placing your order, please contact us at:
📧 [swancia25@gmail.com]

6. Delays

While we strive to deliver within 10–15 business days, delays may occur due to:

  • Weather conditions

  • Carrier issues

  • Customs inspections

  • High seasonal demand

Swancia is not responsible for delays caused by shipping carriers or customs authorities.

7. Incorrect Address

Please ensure your shipping address is accurate at checkout.

  • Swancia is not responsible for orders shipped to incorrect addresses provided by customers.

  • If an order is returned due to an incorrect address, additional shipping fees may apply.

8. Lost or Damaged Packages

If your order arrives damaged or appears lost:

  • Contact us within 5 days of delivery.

  • Provide your order number and photos (if damaged).

We will work with the carrier to resolve the issue as quickly as possible.

9. Contact Us

For any delivery-related questions, please contact:

📧 [swancia25@gmail.com]
🌐 Swancia Customer Support